Poppies Day Nurseries Limited is part of Family First Holdings Limited and is committed to maintaining the confidentiality, integrity and security of your personal information. We take this responsibility very seriously and are proud of our privacy practices. We hope that you will review our full policy which covers Poppies’s practices for collecting and processing information on our customers, visitors and job applicants.
Who controls personal information collected by Poppies Day Nurseries?
Poppies Day Nurseries are part of Family First Holdings Limited who are the data controller for the information collected about you. Our Head Office address is Suite 3, Wentworth Lodge, Great North Road, Welwyn Garden City, AL8 7SR.
Why does Poppies collect personal information?
Poppies takes great care to protect your personal information. We limit the information we collect to what is necessary to provide you with high quality services and respond to specific requests. There are several reasons why we need to collect personal information:
- Respond adequately to your requests.
- As described to you when collecting your personal information.
- Enhance and support your website experience and/or the services.
- Provide a safe, healthy and positive environment for your children in our care.
- Create and maintain your account with us.
- Administer medical care when necessary.
- Comply with government regulations and standards.
- Aide in the administration of services.
- Allow employers providing this benefit to you the ability to assess utilisation and quality services.
What personally identifiable information does Poppies collect?
The type of business relationship you have with Poppies will determine the specific information we will collect from you:
If you are a customer, we will collect:
Registration information that you provide voluntarily when enrolling your child in our care via telephone, our website, apps, social media or in person. This information may include personalised registration password and contact information, your child’s name, date of birth, gender, allergies, food restrictions, special needs, doctor’s information and other information to provide high quality care. For locations with CCTV cameras, we may capture images for safeguarding, and staff training and development purposes.
If you are a visitor, we will collect:
Contact information such as name, telephone number, email address and mailing address.
If you are a job applicant, we will collect:
Information that you provide voluntarily when applying for a job via telephone, our website, apps, social media or in person. Information may include your name, mailing address, email addresses, telephone number, employment history, education, references, affiliations and other curriculum vitae information.
Where does Poppies store personally identifiable information?
The electronic personal information we collect about you will be stored and processed on electronic information systems operated by Family First Holdings Limited.
The hardcopy personal information we collect about you remains in the country where you originally provided it.
Who does Poppies share personally identifiable information with?
Poppies considers your personal information confidential and does not sell it to other parties. However, there are limited circumstances that require Poppies to share personal information.
Agents and Service Providers:
We sometimes employ or contract with other companies and individuals to perform functions on our behalf, such as supporting our systems infrastructure, providing recruiting services, and supporting our call centres. These parties are under a legal obligation to use your personal information as solely provided in the contractual services to Poppies.
As we continue to develop our business, we might sell or buy assets. If any Poppies business unit is sold or substantially all of Poppies is acquired, personal information relevant to the operation sold could be one of the transferred assets.
How can individuals’ access or update their personally identifiable information?
To exercise your rights to access and make appropriate changes or deletions to personally identifiable information we have gathered about you:
You may contact directly the entity (i.e. the nursery where your child is enrolled) that stores or process your personally identifiable information to access and update it. Poppies may require you to make your access and update requests in writing and to verify your identity.
Individuals have a right of access to personal data held by Poppies relating to themselves. Any individual wishing to access their personal data should put their request in writing to the Manager. Poppies will endeavour to respond to any such written request as soon as is reasonably practicable and, in any event, usually within 40 days.
Please note that Poppies may charge an administration fee of £10 for providing this information.
How does Poppies protect your personal information?
Poppies places a high priority on the security of your information and we have implemented numerous measures to secure it. We utilise appropriate technical, administrative, and physical safeguards to protect against loss, unauthorised access, destruction, misuse, modification, and improper disclosure. Poppies securely stores the information you enter on its websites, including registration and payment information and your account password. However, no computer system or information can ever be fully protected against every hazard. As a result, we cannot guarantee the security and privacy of the information you provide to us.
How can individuals contact Poppies?
What are the Terms and Conditions to use Poppies’s website?
Use by Children:
Poppies website is intended for adults. Please do not use any of our websites if you are not yet 18 years old or lack the legal authority to form legally binding contracts. Poppies does not solicit or knowingly collect any information from visitors under 18 years of age.
Links to Other Sites: